CONTACT & POLICIES
Please text or e-mail to arrange for a drop-off or pickup of your racquet. As this is a home based business, I am not available 100% of the time, but I do my best to reply as soon as possible.
Please contact me to arrange for a contact-less drop-off/pick-up.
My typical turn around time is 24 to 48 hours.
If you require faster service I do have faster services available.
- $5 surcharge per racquet for < 24 hours service
- $10 surcharge per racquet for < 3 hours service
Both are dependant on my availability at the time of booking. This must always be arranged ahead of time.
If you supply your own string, I will only guarantee the proper installation of the string. If the string breaks during stringing, or breaks during play with the racquet I cannot offer any sort of warranty in those circumstances, as I have no control of where the string came from, the quality of it, etc.. All supply your own string jobs must be paid in full prior to stringing.
I do not off any durability guarantee on badminton racquets when:
- strung at 25 lbs or higher tension
- using Yonex Exbolt at any tension
- the break happens near the edge of the frame (ie. mis-hit shot)
- the break happens on the outside of the frame (ie. wear from picking up birds)
- the racquet is used within 24 hours of the racquet being strung
- the string is cut out of the racquet before bringing the racquet back to me for a visual inspection of the break
- the string shows obvious signs of wear
I reserve the right to not accept some racquets, due to the quality of the frame or any other reason. If you choose to restring a racquet where I have pointed out defects to you, you do so at your own risk and paid for in advance of stringing. No refund if the racquet breaks during stringing.
Pick-Up Policy
Unfortunately due to a high rate of no-shows for appointments, I now have to implement a penalty for not giving me at least 3 hours notice of a cancelled pick-up time. Failure to notify me will result in the following surcharges, per racquet:
First time: $5 surcharge
Second time: $10 surcharge
Third time: $20 surcharge
All surcharges must be paid in advance via eTransfer prior to scheduling your next pick up time.